Life Concierge

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Life Concierge

Practical supports for your health and wellbeing

Life Concierge is a ‘Social Prescribing’ service which is designed to help you access local supports and community resources that can make a real difference to your life.

Life is full of different things that can affect how we feel and how we’re doing. These include stuff like getting around, doing fun things, having a safe and comfy place to live, getting along with family, dealing with unexpected events, and handling stress.

PCCS Australias-leader-logo Our goal is to help with any of these different parts of life. We believe that taking care of these things can make you feel better and more connected to others in your community. It’s like putting together a puzzle where each piece is important. We’re here to help you figure out what you want to improve and make a plan to make it happen.

This is what we call “social prescribing.” It’s a way to help you with the non-medical stuff that affects your health and wellbeing. We want to help turn challenges into opportunities so you can live your best life.

Learn more here

Locations and Times

Gold Coast

With thanks to our partners at Grounding Cafe, Surfers Paradise, you can meet our Life Concierge at a dedicated table in the cafe (look for the signage). If you live, work or study in the Gold Coast area, the Life Concierge service is free for you to access and you do not need any referral from any other service or professional.

Operating Times: 12 to 5pm on Wednesdays (except public holidays). Call ahead on 07 3186 4000 to make a cafe appointment with the Life Concierge or stop in for a coffee and see if they are available.

Address: Grounding Cafe, 3168 Surfers Paradise Blvd, Surfers Paradise QLD 4217

How we help

Social Prescribing is designed to address gaps between health and social systems, providing practical supports and linking people to the community resources and supports they need, working together to get the best outcome possible.

Our team of social workers can assist with things like:

Social Programs & Services like art classes, book clubs, coffee clubs, knitting groups, and community centres
Physical Activity Programs like walking groups, chair yoga, lawn bowling, Healthy Weight for Life (including online groups people can do at home)
Support to Access Government Services like like My Aged Care, NSW Housing, Centrelink, and linkages for assistance with NDIS applications and for Chronic Care Coordination
Healthy Lifestyle/Food Programs like Meals on Wheels, food banks and cooking groups.

What are the benefits?

Increases social and community connections
Decreases feelings of loneliness
Improves mental health
Empowers people living with chronic conditions in managing their lives
Finds new or rediscovered interests, skills and talents
Addresses the Social Determinants of Health
Supports existing community services and resources
Increases skills and work readiness
Increases health education and literacy
Person-centred model including holistic needs assessment
Reduces burden on hospital and GP services
Increases sense of community belonging

Hear from our clients

Frequently Asked Questions (FAQ)

What is Social Prescribing?

Social Prescribing is a service that addresses the non-clinical unmet needs that get in the way of health and wellbeing. Some examples include:

How does Social Prescribing work?

Social Prescribing helps you find and access resources that are already available in the community. Our Life Concierge service focusses on the needs that you identify when you meet with our service specialist, and then gives you the information and options to help you make improvements. Examples of common improvements include improved health, wellbeing, health-confidence, self-esteem, communication skills and quality of life. The service can also reduce loneliness, distress, health service utilisation, and risk of hospitalisation.

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Partner with us!

Life concierge is an innovative service designed and delivered by PCCS throughout parts of NSW and the Gold Coast (QLD). If your organisation is interested in adding a Life concierge to the service options available for your region, send us a message on our contact form or email us here to discuss and learn more.

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