Life Concierge is a ‘Social Prescribing’ service which is designed to help you access local supports and community resources that can make a real difference to your life.
Life is full of different things that can affect how we feel and how we’re doing. These include stuff like getting around, doing fun things, having a safe and comfy place to live, getting along with family, dealing with unexpected events, and handling stress.
Our goal is to help with any of these different parts of life. We believe that taking care of these things can make you feel better and more connected to others in your community. It’s like putting together a puzzle where each piece is important. We’re here to help you figure out what you want to improve and make a plan to make it happen.
This is what we call “social prescribing.” It’s a way to help you with the non-medical stuff that affects your health and wellbeing. We want to help turn challenges into opportunities so you can live your best life.
Gold Coast
With thanks to our partners at Grounding Cafe, Surfers Paradise, you can meet our Life Concierge at a dedicated table in the cafe (look for the signage). If you live, work or study in the Gold Coast area, the Life Concierge service is free for you to access and you do not need any referral from any other service or professional.
Operating Times: 9am to 1pm on Tuesdays (except public holidays). Call ahead on 07 3186 4000 to make a cafe appointment with the Life Concierge or stop in for a coffee and see if they are available.
Address: Grounding Cafe, 3168 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Social Prescribing is designed to address gaps between health and social systems, providing practical supports and linking people to the community resources and supports they need, working together to get the best outcome possible.
Our team of social workers can assist with things like:
Louise struggles daily with an alcohol addiction. She tries to keep her battle private, but over the years her addictions have gradually overtaken and coloured most of her life. Her work has become spasmodic and her contact with friends and family was diminishing. Louise’s GP suggested that social prescribing might help and asked if she…
Sylvia is desperately lonely. Now aged 70, she has watched by as her social circle has slowly diminished. Living in a rural community can be isolating, especially so given Sylvia’s mental health concerns. With seemingly all her friends either moving away or passing away, Sylvia felt that her life was at a crossroads. She was…
Due to a work-related injury two years ago, Corey underwent shoulder reconstruction, hip replacement and hernia operations. Following Corey’s injury, his employer offered him light duties for 12 months. However, on completion of the 12 months, his employment was terminated on medical grounds due to being unable to return to his previous role as an…
Graham didn’t hesitate at all when his dad needed help. A lot of help. And when Graham needed help himself, PCCS was there to guide him through the unchartered waters of a new disability. He flew to New Zealand in December 2013 after his dad Tony was attacked and left in a coma for 90 days. He left behind his wife and…
With PCCS’ help, 56 year-old Charlotte has benefited immensely from being able to access the National Disability Insurance Scheme (NDIS). When PCCS Social Worker, Bonnie, first met Charlotte, she was calling the PCCS office multiple times per day. Combined with many complex health issues, including schizophrenia, type 2 diabetes, hypertension, a double fusion of her…
Helen had her previously-declined application approved by the NDIS within two weeks of PCCS providing assistance. Herself a former social worker and Olympic medallist(!), Helen has repeatedly expressed her gratitude to the GP Social Work Connect program team at PCCS for their support and advised she would not have been able to successfully access the…
A 62-year-old mother of two, grandmother of three and wife to partner Frank, couldn’t get off her couch. Life was simple, Teresa woke up, had breakfast, had her morning coffee, got dressed and said good morning to her husband and grandchildren, before turning her attention for the next seven hours on her couch watching television.…
Jacinda had a past history of trauma, homelessness, and abuse. Jacinda comes to the PCCS Hub₁ Safe Space at Mermaid Beach as she likes the staff, is able to get something to eat and is able to escape the streets for a couple of hours. She had been noted by Hub₁ staff as becoming increasingly…
Social Prescribing is a service that addresses the non-clinical unmet needs that get in the way of health and wellbeing. Some examples include:
Social Prescribing helps you find and access resources that are already available in the community. Our Life Concierge service focusses on the needs that you identify when you meet with our service specialist, and then gives you the information and options to help you make improvements. Examples of common improvements include improved health, wellbeing, health-confidence, self-esteem, communication skills and quality of life. The service can also reduce loneliness, distress, health service utilisation, and risk of hospitalisation.
Life concierge is an innovative service designed and delivered by PCCS throughout parts of NSW and the Gold Coast (QLD). If your organisation is interested in adding a Life concierge to the service options available for your region, send us a message on our contact form or email us here to discuss and learn more.
