Referral & Triage

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Referral & Triage

Referral & Triage

We look forward to welcoming you to our service. PCCS can help you access a range of services in New South Wales and Queensland.

In Queensland’s Gold Coast region, PCCS operate a full Intake and Triage service on behalf of the Gold Coast Primary Health Network (GCPHN). This also includes an information help-line for health providers. See below for details.
In New South Wales and for all PCCS programs, we have a provider resources page to help facilitate referrals. Referral forms for all our NSW programs are centralised here.

Our Services

Mental Health Triage (Gold Coast)

Our Mental Health Triage team (phone 07 3186 4000 or email gctriage@pccs.org.au) provides a central point for receiving and assessing referrals for people who are not in crisis and require mental health, drug and alcohol and suicide prevention services.

Our multi-disciplinary team will coordinate intake for the Gold Coast Primary Health Network’s mental health care services. In a stepped care approach, a person presenting to the mental health system is matched to the intervention level that most suits their current needs.

The PCCS welcoming team is well-placed to identify a person’s needs and ensure referral to the correct service. By triaging all referrals for the Gold Coast region, our aim is to ensure no person in need falls through the cracks and enables people from underserviced groups to access varying levels and intensity of care determined by their needs.

The services available for people living with mental illness include:

mental-health-triage chart