Reminders, recalls and prompts

Reminders, recalls and prompts

The RACGP Green Book Putting Prevention into Practice states that reminders are used to initiate prevention, before or during the patient visit. They can be either opportunistic or proactive.

Recalls are a proactive follow up to a preventive or clinical activity.
Prompts are usually computer generated, and designed to opportunistically draw attention during the consultation to a prevention or clinical activity needed by the patient.

Using a recall system can seem complex, but there are three steps you can take:
be clear about when and how you want to use these flags
explore systems used by other practices, NSML, and information technology specialists to ensure you get the correct system
identify all the people who need to be recalled and place them in a practice register. This will help to ensure that the recall process is both systematic and complete.

Your Primary Care Support Team can assist your practice staff and GPs to navigate through your clinical software recall and reminder systems. Contact your Primary Care Support Team at practice_support@nsml.com.au or phone 9477 8700.

Reminders, recalls and prompts