Changes in opening hours over Christmas holidays

Changes in opening hours over Christmas holidays

The Christmas and new year season is upon us and during this time, practices will be altering their opening hours.

According to RACGP Standard 1.1 Access to Care Criterion 1.1.4, the key points to consider are:
  • Practices need to define their normal opening hours
  • Practices need to have a documented arrangement for the care of their patients outside normal opening hours
  • Practices need a formal agreement with an alternative provider
  • Alternative providers and pathology providers need a manner of contacting the practice for urgent matters when the practice is closed
  • Practices need to inform patients about the arrangements for care outside normal opening hours.
Practices are encouraged to communicate hours of opening via signs in your practice, verbally via your administration and clinical teams as well as via your practice websites.