Our Vision, Mission and Values

Our Vision, Mission and Values

Our Vision

Optimising health and wellbeing for local communities.

Our Mission

Improving the health and wellbeing of local communities through increased collaboration, integration, inclusion, research and targeted health and community services.

Our Values

Our Values guide the way we work towards our Vision and achievement of our Mission. We aim to embody the CARE Values in all aspects of our day-to-day work at Primary & Community Care Services (PCCS).

Collaboration: Working together to achieve a common goal.

Accountability: Taking ownership for the outcomes of our choices, actions and behaviours.

Respect: Valuing peoples diverse backgrounds, experiences, styles, approaches and ideas.

Excellence: Being the best we can be.

How do we deliver our mission?

To ensure local consumer and community health needs are being met, PCCS’ operations are guided by the following strategies.

The strategy

How we'll achieve this:  

1. Delivering local solutions that improve outcomes and reduce costs

As a provider of psychosocial care coordination, PCCS delivers innovative solutions to community healthcare problems with the aim of better patient care and more effective use of available and new resources.

We do this by providing the highest level and quality of psychosocial expertise and coordination for people living with severe mental illness and complex needs.

2. Promoting whole of person care and integrated wrap-around care

PCCS sees the consumer as central and advocates for care to be coordinated.

PCCS joins the dots for patient care, reaching out to healthcare professionals, health and social welfare organisations and community groups to integrate services for people with specialised needs. 

We provide specialist support coordination, which includes advanced support, individual assessment by a nurse, higher intensity needs, and assistance to access social activities.

3. Strengthening local community linkages to foster social inclusion

PCCS’s focus is to improve the health and wellbeing of local communities through increased collaboration, integration, inclusion, research and the provision of targeted services.

We work in partnership with a range of government, community and not-for-profit organisations to provide care coordination for people living with severe mental illness.

4. Creating sustainability through diversified services and partnerships

PCCS acts as a conduit between GPs and allied health professionals, primary healthcare facilities and their patients, through its highly skilled and diverse workforce.

5. Optimising the operation of health and social service systems

PCCS operates as a change agent, inspiring better patient care through stronger integration of health and social services.